The City is confident that the use of interactive diagrams, video clips, posters and brochures to present information in a more user-friendly way will significantly improve the experience of those visiting the Water and Sanitation Department’s new website, making it easier to access information and to interpret it.
‘For instance, by visiting http://www.capetown.gov.za/en/Water residents will be able to access a detailed explanation about water tariffs and how we bill them for water usage, and how to apply for a water management device, or to be connected to the City’s water system. Selling your house? We list a few things to consider and we provide a brochure for new homeowners as well,’ says the City’s Mayoral Committee Member for Utility Services, Councillor Ernest Sonnenberg.
The website is loaded with useful information for those interested in water and the way in which the City manages this scarce resource, such as:
- how to report faults
- how to log account enquiries
- how to prevent sewer blockages
- how to apply for a plumber’s licence with the City
- tips on saving water
- latest dam levels and historic levels, dating back to 2011
- educational material on the Cape Town water and sanitation system
- details of important projects that the department is working on
- ongoing commitments to enhancing services to residents in informal settlements
- consumer information for residents and businesses
- by-laws and tariffs policy